Privacy Policy

At Premier Telecom UK, your privacy matters to us

Privacy Policy | Premier Telecom UK

At Premier Telecom UK, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with our team. By using our website www.premiertelecomuk.com or our services, you agree to the terms outlined below.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – Name, email address, phone number, company name, etc.
  • Billing Details – Address, account info, VAT number (for clients).
  • Technical Data – IP address, browser type, device, and location.
  • Usage Data – Pages visited, time spent on site, clickstream patterns.
  • Communication Records – Emails, chat logs, and phone call notes.
  • We do not collect sensitive personal data unless required by law.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to inquiries and provide customer support
  • To deliver telecom services such as broadband, leased lines, VoIP, etc.
  • To process payments and manage contracts
  • To improve website functionality and user experience
  • To send service updates, offers, or newsletters (only with consent)
  • To comply with legal and regulatory obligations

3. How We Protect Your Data

We implement strict security protocols to keep your data safe:

  • SSL encryption on our website
  • Firewall-protected servers
  • Limited access controls
  • Regular security audits
  • Staff data protection training
  • To comply with legal and regulatory obligations

We do not sell, rent, or trade your data with third parties.

4. Third-Party Services

We may use trusted third parties to help deliver our services (e.g. payment processors, hosting providers, CRM tools). These partners comply with GDPR and only process data on our behalf. We never share your data with marketers or unauthorised external parties.

5. How Long We Keep Your Data

We retain personal information only as long as necessary:

  • Customer data: Up to 7 years (for legal & tax purposes)
  • Inquiry data: 12 months
  • Email marketing consent: Until you unsubscribe

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Ask for data deletion (“Right to be Forgotten”)
  • Object to or restrict processing
  • Withdraw marketing consent at any time
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact: Info@premiertelecomuk.com

7. Cookies Policy

We use cookies to improve site functionality, analyse performance, and personalise content. You can manage your preferences via your browser or our cookie banner. For more information, visit our Cookies Policy (coming soon).

8. Contact Us

For questions or privacy-related concerns, please contact:

Data Protection Officer

Premier Telecom UK

0330 102 2650

Accounts@premiertelecomuk.com